UnitedHealth Now Has 1,000 AI Applications In Production 27
According to the Wall Street Journal, UnitedHealth Group has 1,000 AI applications in production for use in its insurance, health delivery and pharmacy divisions. From a report: UnitedHealth's AI transcribes conversations from clinician visits, summarizes data, processes claims and controls customer-facing chatbots. In addition, roughly 20,000 of the company's engineers use AI to write software, according to the report. Half of these applications use generative AI and the other half employ a more traditional version of the technology, said Chief Digital and Technology Officer Sandeep Dadlani, per the report. "Like other AI-powered tools, medical chatbots are more likely to provide highly accurate answers when thoroughly trained on high-quality, diverse datasets and when user prompts are clear and simple," Julie McGuire, managing director of the BDO Center for Healthcare Excellence & Innovation, told PYMNTS in April 2024. "However, when questions are more complicated or unusual, a medical chatbot may provide insufficient or incorrect answers. In some cases, a generative AI-powered medical chatbot could make up a study to justify a medical answer it wants to give."
Haha! (Score:5, Funny)
Re: (Score:1)
Re: Haha! (Score:2)
Haha, you have it backwards, the next Luigi will be AI and it will get rid of humanity without a nuclear war.
It will be a well-executed plandemic instead.
And I'm only half-joking here.
Re: (Score:2)
Re: (Score:2)
Yes, for now, but imagine a Beowulf cluster of them...
AI says that is not coved NEXT! (Score:5, Insightful)
AI says that is not coved NEXT!
Re: (Score:2)
just needed the one ai app
How much "I"... (Score:3)
does it need to say "No"?
So the other day a buddy of mine (Score:3)
It escalated to a more advanced chatbot. The second more expensive chatbot completed the return process without a human involved.
I'm not sure how many levels before you get to a human but it's at least two now.
I've heard people say it's going to be too expensive to run AI because of the expensive computational power but I think folks forget that just like call centers have a level one and a level two and a level three you can do the same thing with AI.
It will be even more frustrating and annoying and irritating but we will all suck it down because we won't have a choice. There is little or no competition left and since there's no antitrust law enforcement there isn't going to be any competition. Any hope of antitrust law enforcement went out the window last November in America and there's a good chance that our infection will eventually spread.
I mean how long until we start bringing democracy to the whole world?
Re: So the other day a buddy of mine (Score:2)
Dunno about your part of the world, but in our getting a return number request for a purchase has been automated since the late 90s.
the doctor from star trek... (Score:4, Insightful)
Re: (Score:2)
Re: (Score:3)
As much as we'r
Re: (Score:2)
He's Dead, Jim.
Re: (Score:2)
"AI-powered medical chatbot could make up a study" (Score:3)
You can trust them. Really.
Re: (Score:3)
Just the other day my friend mentioned what happened with the mother of an emigrated US woman in Germany on some news thing. Was treated for the result of an earlier hit to the head in Germany, and later again in the USA. The bill in Germany was a few thousand euros while in the USA it came to a quarter of a million dollars in total.
This and many other examples has me thinking any USAsian saying America is the greatest country in the world needs to be sent to a psychiatrist (which is covered by insurance h
Couple of observations... (Score:5, Informative)
I used to work for a clinic that was bought out by United Healthcare. (I quit shortly after they were bought out). The number of dumb corporate "initiatives" and "programs" was overwhelming-- the company seemed like they were running a make-work program for MBAs. For a company that is notorious for wanting to make a lot of money, they sure do spend a lot of it on nonsense. (They would routinely call long, rambling meetings with a dozen "executives" and "consultants" present, and I would look around the room and try to estimate how much money this meeting was costing them per hour).
Observation #2: Using AI to summarize a "clinician visit" is a popular idea these days, but it's a dumb idea. A big part of a doctor's training is learning how to write good encounter notes; you have to know what's relevant and what isn't, including all "pertinent negatives" (the signs/symptoms that you didn't observe). It's not something that should be handed off to an AI.
Observation #3: Whatever happened to "expert systems"? A computer program that sorts through all available best practices and available research in a formalized, predictable way could be useful to medical professionals. An LLM is not useful for medicine, for obvious reasons (stated in TFA). At best, it's a sort of souped-up search engine that *might* point you to a useful peer-reviewed article.
3720 (Score:2)
The chance of all five conditions happening at the same time is 3,720 to 1. - C3PO
Including 1 to replace the CEO? (Score:2)
harder to kill & will work for free
Re: (Score:3)
Nah, your typical AI has too much compassion to be the CEO of a for-profit health insurance company.
Re: (Score:2)
Not even close to free. All these random AI tools are licensed at exorbitant rates by software vendors.
burn it all to the fucking ground (Score:2)
"Like other AI-powered tools, medical chatbots are more likely to provide highly accurate answers when thoroughly trained on high-quality, diverse datasets and when user prompts are clear and simple,"
oh, so now its the users fault when they cant put into simple words their complex medical issues (you, like i, have all gone through medical school of course)
not even gonna bother going down to the next quote which is a very obvious showstopper for this service, right? ...right??
Awesome! (Score:2)
So when do the firings begin? I mean, if they have over 1k AI applications running, they must be doing something that they used to have living, breathing people doing, so it's time to get rid of those living, breathing people, right?
Pretty sure an AI can deny claims for purely bureaucratic reasons just as fast as your standard off-shore telephone operator, and doesn't need all those breaks and meals.
good luck (Score:2)
Good luck now getting your claim approved.