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Science

Soylent Halts Sale of Bars; Investigation Into Illnesses Continues (arstechnica.com) 207

Beth Mole, reporting for ArsTechnica:Following online reports of customers becoming ill after eating Soylent's new snack bars, the company announced this afternoon that it has decided to halt all sales and shipments of the bars as a precautionary measure . The company is urging customers to discard remaining bars and will begin e-mailing customers individually regarding refunds. In a blog announcing the decision, the company said it is still investigating the cause of bouts of illnesses of customers linked to the bars, including nausea, vomiting, and diarrhea. "After hearing from our customers, we immediately began investigating the cause of the issue and whether it was linked to a problem with the Bars," the company said. "So far we have not yet identified one and this issue does not appear to affect our other drinks and powder. Though our investigation into this matter continues, we have decided to err on the side of caution and take this preventative step."
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Soylent Halts Sale of Bars; Investigation Into Illnesses Continues

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  • oops (Score:5, Funny)

    by Cederic ( 9623 ) on Thursday October 13, 2016 @09:53AM (#53069495) Journal

    Clever company name can only backfire in cases like this.

  • Interesting... (Score:3, Insightful)

    by The Grim Reefer ( 1162755 ) on Thursday October 13, 2016 @09:54AM (#53069509)
    If they are being honest in their statement, then I'm impressed to see a company in this day and age take such steps. However the cynical side of me wonders if they knew/know what's happening and they're attempting damage control until they figure out what to do next.
    • Re:Interesting... (Score:5, Insightful)

      by HideyoshiJP ( 1392619 ) on Thursday October 13, 2016 @10:02AM (#53069563)
      Every food company does this now. In fact, most companies that make things you ingest follow the example of Tylenol [wikipedia.org] when dealing with product issues. Nobody wants that bad juju when their business is selling things you put inside your body.
      • Do I need to put out dozens of examples proving you wrong? I'd wager most companies don't act anywhere near as responsibly as int he Tylenol case.

        Maybe I'll do it with just one recent example. Chipotle. Huge chain. Nationwide. Drummed up to be the next Subway. People kept getting sick and they didn't do shit until it was an old joke.

    • they're attempting damage control until they figure out what to do next.

      It's not as if they can change the recipe. There's only one source of the main ingredient.

    • They applied the formula? A plus B plus C equals X...

    • Re: (Score:2, Informative)

      by Anonymous Coward

      If they are being honest in their statement, then I'm impressed to see a company in this day and age take such steps. However the cynical side of me wonders if they knew/know what's happening and they're attempting damage control until they figure out what to do next.

      Your cynicism is misplaced. Having worked in the packaged food industry before, voluntary recalls happen quite a bit and never make headlines as food is tested all the way down the supply chain. The tests include both on the spot testing and a sample taken, stored, and tested later to replicate the entire life cycle of the product and see what's happening. If the follow up sample test fails, the batch is recalled even if it's taken off the shelf at the grocery store.

      Food scares still happen and occasiona

    • by bahwi ( 43111 )

      I've had almost 2 boxes of the bars (with several in back-up, unfortunately, that I should probably now dump to be safe). I've had zero issues. I really do wonder what the issue was/is.

  • It's made of PEOPLE! (Score:4, Informative)

    by pecosdave ( 536896 ) on Thursday October 13, 2016 @09:57AM (#53069525) Homepage Journal

    That's what makes them sick!

  • Comment removed (Score:3, Informative)

    by account_deleted ( 4530225 ) on Thursday October 13, 2016 @09:58AM (#53069541)
    Comment removed based on user account deletion
    • by Anonymous Coward

      Yes, when we finally eliminate all flavor from food it will be humanity's finest hour.

      • Comment removed (Score:5, Insightful)

        by account_deleted ( 4530225 ) on Thursday October 13, 2016 @10:32AM (#53069757)
        Comment removed based on user account deletion
        • by Maritz ( 1829006 )
          If food contains stuff that your body wants/craves, it'll have a tendency to taste of something. Not that easy to get around that tbh.
        • If I want flavored food, i'll choose to eat something actually good - like cooked by a human who cares about the taste - rather than some prepackaged thing that is optimized for long term storage.

          So you do a lot of eating at home, then?

          Pretty much *every* chain loads things down with butter to make things taste good. Often masking other nonsense they try to pull. You might also be aware that there is often only a handful of food distributors in any metro area, so your choice at a restaurant is the same base products, dressed up a little differently. That chicken fried steak at Chili's is the same as Applebees, plus or minus a couple spices.

          • Comment removed based on user account deletion
          • If I want flavored food, i'll choose to eat something actually good - like cooked by a human who cares about the taste - rather than some prepackaged thing that is optimized for long term storage.

            So you do a lot of eating at home, then?

            Yes, yes I do.

            Pretty much *every* chain loads things down with butter to make things taste good. Often masking other nonsense they try to pull.

            Umm, I'm really confused by the way you went with this. The GP says he wants (1) "something actually good," (2) "cooked by a human", and (3) "who cares about the taste."

            Chain restaurants almost by definition tend to use pre-packaged, pre-cooked, and pre-processed products to maintain product stability across large numbers of restaurants. I don't think this is a secret, and most people should be aware of it. Thus, there would be an automatically fail at GP's criterion (2) for choosing a ch

  • Get-your-hands-off-me-you-damn-dirty-ape snack bar
  • Investigation? (Score:4, Interesting)

    by mysidia ( 191772 ) on Thursday October 13, 2016 @10:08AM (#53069599)

    The company is urging customers to discard remaining bars and will begin e-mailing customers individually regarding refunds.

    Why would they be asking customers to discard, instead of send them back?
    I mean.... if they're really investigating, then they should take the returns, and then
    do some analysis of what was winding up in customer hands, right?
    Assuming they don't already have an explanation for people getting sick that they're uncomfortable sharing.......

  • by Thud457 ( 234763 ) on Thursday October 13, 2016 @10:10AM (#53069607) Homepage Journal
    Right up there with Lay's WOW chips [wikipedia.org] and Haribo sugar free gummy bears [amazon.com] (read the reviews, they're hilarious and disgusting)
    • To be honest, the WOW chips, as the only available source of Olestra, are (or should be) missed by some people - Olestra is one of the best tolerated and most efficient ways to remove dioxines from the body of people poisoned by them.

  • by DumbSwede ( 521261 ) <slashdotbin@hotmail.com> on Thursday October 13, 2016 @10:17AM (#53069659) Homepage Journal

    Because you know some people just make you sick.

  • by Khyber ( 864651 ) <techkitsune@gmail.com> on Thursday October 13, 2016 @10:31AM (#53069747) Homepage Journal

    Different people react differently to different inputs.

    You thought your product would be a perfect fit for everyone on the planet?

    You morons.

    This is why you shouldn't trust anyone claiming any panacea. You fall for the marketing, you deserve that intestinal upset.

    • by Maritz ( 1829006 )

      Different people react differently to different inputs.

      I don't.

      • by Khyber ( 864651 )

        I bet I can take one strain of cannabis and simply cure it in a different manner and you'd notice a drastic difference in even the raw extracts made directly after the curing process.

        If you think you can do otherwise, I know of many doctors and medical associations that would like to put you under medical study.

    • You thought your product would be a perfect fit for everyone on the planet?

      And why wouldn't it be? Human beings are shown to be the single most adaptable species on the planet. You can eat all sorts of meals in all corners of the earth and while it may make digestion difficult initially the body quickly adapts.

      Most intolerances to generic food are medical disorders, that doesn't make it any less of a general fit for everyone on a planet.

    • by afgam28 ( 48611 )

      What do you mean by this, are you saying that people "fell for the marketing" because they didn't expect to get ill from it? How is this different from any other food poisoning outbreak?

  • VICE episode (Score:2, Informative)

    by Anonymous Coward

    There was an episode about Soylent on VICE a little bit back. Their facility was just an empty concrete building with plastic tubs of ingredients and the closest thing to health precautions being plastic sheeting thrown up in one area. They also saw rats in the building there, so I really wouldn't be surprised if they got contaminated.

    • by arth1 ( 260657 )

      While the rat you can see in the video is cute, I'd rather not eat its fleas or droppings.

      If I understand it correctly, for legal purposes they call the bars a nutritional supplement, not food, so they won't have to go through the costly requirements for sanitary food production.
      If that's the case, I don't see how they can get away with it and still label their product as a "FOOD BAR".

      • don't see how they can get away with it and still label their product as a "FOOD BAR".

        Depends - did they put "FOOD BAR" in quotes like you did? If not, they should.

    • They stopped doing that around the time VICE's video was finished shooting. Soylent manufacturing is contracted out to other facilities:
      https://faq.soylent.com/hc/en-... [soylent.com]
  • Seriously, does anyone here eat these things?
  • by Bruce Perens ( 3872 ) <bruce@perens.com> on Thursday October 13, 2016 @12:04PM (#53070435) Homepage Journal

    I have some customers in San Jose, and live in Berkeley. Given the horrid traffic and the lack of good trains with little hope that BART's Silicon Valley extension will be done within a decade, I get up at 5AM when it's necessary to work at these customer sites, hit the road by 5:30, and head home around 1 PM.

    Obviously, that doesn't leave time for a leisurely breakfast. So, a cold bottle of Soylent 2.0 just out of the 'fridge is about my best option while driving. Warm Soylent doesn't actually seem that much worse, and I've used that during long drives when the alternative would have been fast food.

    Yes, I get paid enough to compensate for all of this.

    Soylent 2.0 tastes OK, but not so good that you'd eat it just for the taste. It takes care of physical needs and doesn't do anything nasty to my gastrointestinal system. I do not attempt to use it as a total food replacement.

    Consuming Soylent, though, leads one to think about how food flavors and other characteristics of food are evolved or engineered to manipulate us, and how this is a dependence or addiction and perhaps the largest cause of health issues in our lives.

    • by ffkom ( 3519199 )

      When having a meal/eating is not such a joyful part of your life that you would never want to substitute it with drinking some artificial paste, you are either suffering from a terrible disease, or you should definitely change what/when/how you eat.

      Substituting real food with Soylent is like substituting sex with semen extraction under narcosis.

      And "working more for more money" is certainly not a good reason to keep yourself away from the most basic pleasures in life - unless your only alternative to that p

  • by clickety6 ( 141178 ) on Thursday October 13, 2016 @03:19PM (#53071817)
    It's made of clowns! That's why it makes you feel funny!
  • Why do people act like this stuff is new? I have been using Lean 1 protein shakes, which is a meal replacement, for three months. I by no means use it to lose weight, I'm actually bulking right now, but it has more than enough to replace a meal, and I have more confidence in it than the Soylent shakes. It has a longer ingredient list, but each two pound container is a shake a day for half a month, so pricing isn't too dissimilar, maybe even better.

Some people manage by the book, even though they don't know who wrote the book or even what book.

Working...