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Apple

Steve Jobs Personally Resolves Customer Complaint 341

Posted by samzenpus from the steve-jobs-my-dishes-need-to-be-washed dept.
An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."
Apple

Jobs Responds to Greenpeace FUD 531

Posted by ScuttleMonkey from the apple-huggers dept.
EccentricAnomaly writes "Steve Jobs has posted a response on the Apple homepage to the Greenpeace Green My Apple campaign in which he basically makes a case for the Greenpeace campaign being a heaping pile of FUD. On one hand, you could say that Greenpeace shouldn't expect a company that has spent years battling Microsoft to just roll over. On the other, it looks like Apple is agreeing to do most of what Greenpeace has been demanding."
Microsoft

Microsoft CEO Claims iPhone Will Be Bust 463

Posted by Zonk from the biased-source-just-maybe dept.
Theaetetus writes "In an interview with USA Today, Microsoft CEO Steve Ballmer claimed there is no chance that the iPhone is going to get any significant market share. The article also deals with Microsoft's friction with the Justice Department, friction with Google, and the profitability of MSN. 'No chance. It's a $500 subsidized item. They may make a lot of money. But if you actually take a look at the 1.3 billion phones that get sold, I'd prefer to have our software in 60% or 70% or 80% of them, than I would to have 2% or 3%, which is what Apple might get. In the case of music, Apple got out early. They were the first to really recognize that you couldn't just think about the device and all the pieces separately. Bravo. Credit that to Steve (Jobs) and Apple. They did a nice job. But it's not like we're at the end of the line of innovation that's going to come in the way people listen to music, watch videos, etc. I'll bet our ads will be less edgy. But my 85-year-old uncle probably will never own an iPod, and I hope we'll get him to own a Zune.'"
Music

Apple To Grant All Labels DRM-Free Distribution 410

Posted by kdawson from the you-asked-for-it dept.
SexCaptain writes "MacRumors.com reveals a letter circulated by Apple to all producers of content for the iTunes Store, announcing that from May onward they can sell their music at higher quality and free of DRM. Hopefully this opens the doors for labels like Netwerk. This is a big step in the right direction, although it's unclear exactly what Apple means by 'higher quality,' and there is no mention of price changes. (Apple charges $0.30 more per song for DRM-free content from EMI and encodes it at 256K.) Quoting from the letter: 'Many of you have reached out to iTunes to find out how you can make your songs available higher quality and DRM-free," Apple wrote in the communication. "Starting next month, iTunes will begin offering higher-quality, DRM-free music and DRM-free music videos to all customers."
It's funny. Laugh.

OS X Vs. Vista — In Spandex 302

Posted by Zonk from the sounds-like-a-normal-weekend-to-me dept.
An anonymous reader writes "CNET UK compares Vista Vs. Apple OS X in a Romeo and Juliet, spandex-wearing, Shakespearean English style. Two guys dress up as their favorite operating system and fight with swords, guns, and fists, while a third guy, dressed as a woman, awaits the winner. 'Usability - Act 3, Scene 2: Swords clash, sparks fly and men grunt, but the showdown ends in stalemate ... [Vista] has a far better user interface than XP -- the file and application search facility is vastly improved and the cascading Start menu has been banished, but it only takes a few moments of use to discover pointless idiosyncrasies. Microsoft constantly reminds us of how great Flip 3D is, but this feature doesn't help us find the right application window much faster than Alt-Tab did. It's very time consuming when you have many application windows to flip through, and it's in no way as efficient as OS X's Exposé feature ... We're calling this one a draw. They're just as good as each other, and in some cases just as bad -- a pox upon both your houses! Score: Mac OS X - 2, Windows Vista - 2'"
Programming

Neuros Solicits Help From AppleTV Hackers 59

Posted by CowboyNeal from the little-help-here dept.
JoeBorn writes "Highlighting the fact that Neuros officially encourages contributions to its open source device (GPL), it has published an open letter soliciting the help of AppleTV hackers. 'The transition to IPTV creates a golden opportunity to ensure that the gateway to the TV set becomes open to all.' Neuros draws a connection between open source and free media, and attempts to articulate why an open box can extend the freedom of the internet to the TV set."
Music

Can Music Survive Inside the Big Box? 90

Posted by Zonk from the help-help-i-need-to-escape dept.
_randy_64 writes "In a story that ties in nicely with a recent discussion about the possible reprieve for Net Radio, the Wall Street Journal asks Can Music Survive Inside the Big Box? The article discusses how the 'big box' stores (e.g. Wal-Mart, Best Buy) are cutting back on space and acceptance of music CDs. With 85% of music sales still coming from CDs, maybe this is another thing to push the music industry towards better online sales models? 'Thanks largely to aggressive pricing and advertising, big-box chains are now responsible in the U.S. for at least 65% of music sales (including online and physical recordings), according to estimates by distribution executives, up from 20% a decade ago. Where a store that depends on CDs for the bulk of its sales needs a profit margin of around 30%, big chains get by making just 14% on music, say label executives who handle distribution. One of these executives describes the shift as a tidal wave.'"
Music

Jobs Says People Don't Want to 'Rent' Music 203

Posted by Zonk from the money-can-be-exchanged-for-good-and-services dept.
eldavojohn writes "PhysOrg is running a piece on a recent speech by Apple CEO Steve Jobs about DRM free music. While we know that Jobs is a self proclaimed proponent of DRM free music who's not all talk, he's now said that 'by the end of this year, over half of the songs we offer on iTunes we believe will be in DRM-free versions. I think we're going to achieve that.' Jobs pointed out what's obvious to us, the consumers, but isn't obvious to the music industry — 'People want to own their music.' He also dismissed subscription based music as a failure, and claimed a lot of other music labels are intrigued by the EMI deal."
Apple

Hi, I'm a Mac, and I'm Your Enterprise Computer 469

Posted by Zonk from the hey-there-mac dept.
Esther Schindler writes "Not just another 'why big companies should adopt Macs' article, CIO is running a piece assuming that Macs are already on the way in the door. Hi, I'm a Mac, and I'm Your Enterprise Computer offers advice to IT managers about how to integrate Apple systems into the existing IT infrastructure, and offers hints from leading Mac OS X experts on configuring those systems once they've arrived. '[A] key element in corporate Macintosh adoption is the importance of third-party software and custom solutions. They can help smooth the way for integrating Macs onto the network. While specialists say they wish third-party support were greater, the openness of the Mac makes correcting issues possible. Don't discount the lure of the well-worn path that draws and then traps your IT staff into familiar habits.'"
Portables (Apple)

Blu-Ray Drive For Apple Notebooks 148

Posted by kdawson from the but-not-from-Apple dept.
Sean Jackson writes "Fastmac has beaten Apple to the Blu-Ray punch and has a new slimline Blu-Ray drive that works in PowerBooks, iBooks, Mac Minis, the MacBook Pro 17", and a few other systems. It's pricey ($800), but you have to admit that burning 45 GB is pretty sweet. Here are technical specs. Fastmac says that playing Blu-Ray movies isn't currently supported since there is no software player. However, several solutions are in the works and there is always a chance OS X 10.5 will support playing movies. Perhaps this means that Apple isn't far behind and will be offering Blu-Ray with the next MacBook and MacBook Pro revisions."
Mozilla

Help Make Firefox On Mac Suck Less 375

Posted by kdawson from the native-fox dept.
bluephone writes "Colin Barrett, one of the new Mac geniuses, and an Adium developer, has posted an entry on his blog offering an open call to all Mac users of Firefox asking them, 'What sucks about Firefox on the Mac?' He says he already knows about and is trying to solve such things as: 'Native Form Widgets (currently scheduled for Firefox 3), Keychain Integration, Firefox should have a Unified toolbar (not completely hopeless, it turns out), Performance...', but he wants to hear what else Mac users want from Firefox. So please, if you're a user of Macs and the interwebs, then RTFA, unclog your tubes, and send him your ideas."
Businesses

The SEC Is Getting Closer To Jobs 154

Posted by kdawson from the bigger-fish dept.
Strudelkugel writes "CNN is reporting that Apple's ex-CFO warned Steve Jobs about backdating options. From the article: 'Apple's former finance chief Fred Anderson blamed Apple CEO Steve Jobs for a 2001 stock option grant that was backdated, according to a statement from Anderson's lawyer released Tuesday. The statement was released by Anderson's lawyer, Jerome Roth, after Anderson settled with the Securities and Exchange Commission related to Apple's stock option plan without admitting or denying any wrongdoing.' This is serious business. It is quite possible that the SEC could someday require Jobs to resign from Apple."
Communications

AT&T to Target iPhone to Enterprise 315

Posted by Zonk from the thinking-outside-the-fruit-box dept.
narramissic writes "AT&T is reportedly preparing to market the iPhone to business users and is scurrying to ensure that its backend enterprise billing and support systems will accommodate the device when it ships. Analysts are baffled by the move. In addition to running an OS X-based operating system, which enterprises may be reluctant to adopt, the iPhone is also expected to have a number of shortcomings for business users, including not having a removable battery and not having buttons, which would make it difficult to dial while driving says Gartner's Ken Dulaney. Avi Greengart, principal analyst for mobile devices at Current Analysis, also thinks the iPhone won't be a good option for enterprise customers because enterprises won't be able to write applications for the phone."
Patents

Apple Sued For Using Tabs In OS X Tiger 435

Posted by kdawson from the trolls-on-the-march dept.
rizzo320 writes "AppleInsider is reporting that an Illinois-based company and its Nevada partner have filed a lawsuit against Apple Inc., alleging that Mac OS X 10.4 'Tiger' infringes an interface patent relating to the OS's nearly universal use of tabs. The suit was filed in the patent troll's and forum shopper's favorite venue: Marshall, TX. The patent in question is 5072412, which was originally issued to Xerox in 1987, but is now owned or licensed to IP Innovation LLC and its parent Technology Licensing Corporation. 'Category dividers triggered by Spotlight searches, as well as page tabs in the Safari web browser, bear the closest similarity to the now 20-year-old description' of the patent, according to the article. IP Innovation is requesting damages in excess of $20 million and an injunction against future sales and distribution of Mac OS X 10.4. Software patent reform can't come soon enough!"
Bug

QuickTime .MOV + Toshiba + Vista = BSOD 392

Posted by kdawson from the puzzler dept.
Question Guy writes "Apple QuickTime is involved in a troubling problem that doesn't seem to be addressed by any of the major software and hardware manufacturers involved. On Toshiba machines, such as the Protege Tablet M400s, with Windows Vista installed, opening a locally stored QuickTime .MOV causes instant bluescreen. All other video functions seem to be working in other video playback types — even streaming .MOVs work — and there is little to no 'buzz' on the Net that might push any of the parties to investigate or to play nice together (Microsoft for Vista, Intel for the GMA945 chipset, Toshiba for their custom tablet software, Apple for QuickTime). Help, anyone?"
Security

MacBook Hacked In Contest Via Zero-Day Hole in Safari 156

Posted by Zonk from the and-the-winner-is dept.
EMB Numbers writes "Shane Macaulay just won a MacBook as a prize for successfully hacking OS X at CanSecWest conference in Vancouver, BC. The hack was based on a Safari vulnerability found by Dai Zovi and written in about 9 hours. CanSecWest organizers actually had to relax the contest rules to make the hack possible, because initially nobody at the event could breach the computers under the original restrictions. 'Dai Zovi plans to apply for a $10,000 bug bounty TippingPoint announced on Thursday if a previously unknown Apple bug was used. "Shane can have the laptop, I want the money," Dai Zovi said in a telephone interview from New York. TippingPoint runs the Zero Day Initiative bug bounty program.'"
Microsoft

Microsoft Says iPhone Is Irrelevant To Business 435

Posted by Zonk from the is-it-not-supposed-to-be dept.
An anonymous reader writes "A Microsoft exec has turned attack dog, lashing out at Apple's iPhone by saying the device isn't good for business. Why? Because the iPhone is 'a closed device that you cannot install applications on.' Specifically, he's talking about Microsoft Office. 'While the entry of the iPhone (with its cut-down version of Mac OS X) into this market offers new options for consumers, Sorenson believes user familiarity with the Windows Mobile interface — and the ease with which companies can buy and develop applications for the platform — will sustain its increasing popularity and help keep the iPhone out of the lucrative corporate market.'"
Security

Apple Issues Patches For 25 Security Holes 241

Posted by CmdrTaco from the it's-much-better-now-trust-me dept.
TheCybernator writes "Apple today released software updates to plug more than two dozen security holes in its Mac OS X operating system and other software. The free patches are available via the Mac's built-in Software Update feature or directly from Apple's Web site. All told, today's batch fixes some 25 distinct security vulnerabilities, including a dangerous flaw present in the AirPort wireless devices built into a number of Apple computers, including the eMac, the iBook, iMac, Powerbook G3 and G4, and the Power Mac G4. Apple said computers with its AirPort Extreme wireless cards are not affected. Earlier this month, Apple released a software update to fix a vulnerability in its wireless router, the AirPort Extreme Base Station. That update and instructions on how to apply it are available at the link."

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