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Medicine Technology

Hospital Resorts To Cameras To Ensure Employees Wash Hands 273

onehitwonder writes "Long Island's North Shore University Hospital is using sensors and video cameras to make sure employees wash their hands, according to an article in today's New York Times. Motion sensors detect when hospital staff enter an intensive care unit, and the sensors trigger a video camera. Feeds from the video camera are transmitted to India, where workers there check to make sure staff are washing their hands. The NYT article notes that hospital workers wash their hands as little as 30 percent of the time that they interact with patients. The Big Brother like system is intended to reduce transmission of infections as well as the costs associated with treating them."
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Hospital Resorts To Cameras To Ensure Employees Wash Hands

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  • by dgatwood ( 11270 ) on Thursday May 30, 2013 @01:56AM (#43857903) Homepage Journal
    Ewww.
    • by mrmeval ( 662166 )

      How about a sensor that detects if they actually have germs on their hands. If so sterilizing boiling water comes out killing the germs.

      Sheesh. Luddites.

      • How about a sensor that detects if they actually have germs on their hands. If so sterilizing boiling water comes out killing the germs.

        Boiling water isn't hot enough to sterilize (autoclaves run hotter). Maybe a plasma - it would look cool too.

        • How about a sensor that detects if they actually have germs on their hands. If so sterilizing boiling water comes out killing the germs.

          Boiling water isn't hot enough to sterilize (autoclaves run hotter). Maybe a plasma - it would look cool too.

          And you can't have germs on your hands if you don't have hands.

          -or-

          Please do not reach into sterilizer with remaining hand.

  • by c0lo ( 1497653 ) on Thursday May 30, 2013 @01:59AM (#43857915)
    Why? TFA

    One puzzle is why health care workers are so bad at it. Among the explanations studies have offered are complaints about dry skin, the pressures of an emergency environment, the tedium of hand washing and resistance to authority (doctors, who have the most authority, tend to be the most resistant, studies have found).

    But... hang on a bit... how come 20 years ago this wasn't an issue?

    • Re:Groan (Score:5, Insightful)

      by JDG1980 ( 2438906 ) on Thursday May 30, 2013 @02:05AM (#43857937)

      But... hang on a bit... how come 20 years ago this wasn't an issue?

      Who says it wasn't?

    • Re:Groan (Score:5, Informative)

      by Rockoon ( 1252108 ) on Thursday May 30, 2013 @02:11AM (#43857957)
      Probably 20 years ago they werent expected to use hand sanitizers, but now they are.

      In the environment that I work (a casino), there is frequent contact with chips, cards, and money that have been handled by large numbers of people over short periods of time so illnesses frequently spread. Of course its recommended that dealers and floor/pit men regularly use hand sanitizers throughout their shift, but if you've ever tried to regularly used hand sanitizer then you would know that you cant regularly used hand sanitizer without fucking up the skin on your hands.
      • Re:Groan (Score:4, Informative)

        by dargaud ( 518470 ) <slashdot2@nOSpaM.gdargaud.net> on Thursday May 30, 2013 @02:29AM (#43858043) Homepage

        but if you've ever tried to regularly used hand sanitizer then you would know that you cant regularly used hand sanitizer without fucking up the skin on your hands.

        I was about to say that. I know several doctors who work in hospitals and the skin of their hands is all dried and peeling off. They are the ones catching basic diseases because the skin of their hands has become too thin from all the washing. I think a future axis of research should be more about maintaining a healthy but innocuous surface bacterial flora. See what is going on right now with fecal transplants [wikipedia.org] !

        • Fecal transplants make sense. I'm actually still wondering how babies manage to obtain a healthy internal ecosystem. When born those intestines are still pretty empty. Now of course a newborn starts off with milk so has time to develop their bowels, they still have to get it from somewhere.

      • Re:Groan (Score:5, Interesting)

        by Anonymous Coward on Thursday May 30, 2013 @02:50AM (#43858119)

        Then you should switch type/brands! The use of sanitizer instead of soap and water for dentists and doctors here in Sweden have dramatically decreased skin problems as hand sanitizer in most cases are better in preserving skin moisture than (even mild/re-hydrating) soap. Sure there are brands that doesn't contain re-hydrating compounds and sure there are people just not "compatible" with sanitizers but in general it's a win.

        • Re:Groan (Score:5, Insightful)

          by JohhnyTHM ( 799469 ) on Thursday May 30, 2013 @06:40AM (#43858953)
          Spot on. My wife has worked in a hospital for about 12 years. A couple of years ago they switched the sanitiser to a cheaper brand to save some money. After about 2 weeks so many staff were unable to work due to dry/cracked/bleeding/infected hands that the hospital had to hire agency staff to cover shifts. The cost of this and unions getting involved had the old sanitiser brought back in shortly after. They haven't tried swapping brands since then.
      • Alcohol bad for skin (Score:4, Informative)

        by justthinkit ( 954982 ) <floyd@just-think-it.com> on Thursday May 30, 2013 @03:18AM (#43858235) Homepage Journal
        Alcohol is bad for the skin, while soap has proven to be just as effective at germ removal. So I'm fine with this monitoring if one of the options is to use regular soap. Otherwise they might as well add an injection station where you have to stab yourself with the medical elixir du jour before leaving the restroom.
        • Frequent washing with soap and water followed by drying with a paper towel or air is also bad for the skin. And would take too long, given that medical people need to do it between every patient.

          Certainly hand sanitizers aren't a replacement for hand washing. They don't actually remove dirt for a start. But soap and water on it's own won't work either. It does need a mix of both of those, plus surgical gloves, all as appropriate.

        • Comment removed based on user account deletion
          • Alcohol doesn't remove all the crap underneath and around fingernails.

            It does a better job of getting in there and killing shit (literally!) in ten seconds than most people will probably do with a two minute hand wash, let alone the ten second nod to cleanliness which represents the typical hand washing experience.

      • I recall hearing that Howie Mandel ran into serious issues with his hands from obsessively cleaning them with hospital grade anti-biotic soap. For those who don't know, he is a celebrity who is also a germaphobe (Mysophobia). His obsessive cleaning of his hands resulted in killing off the healthy bacteria which is present on all of our hands / skin. This let other microbial things take hold and he developed some warts on his hands (plus they were badly peeling etc).

        I do admit that the reports of people gett

    • It was an issue 20 years ago; the literature on this goes back decades, and none of the attempts to fix it have worked. This is one of the main causes of deaths in hospitals, and it's high time hospitals do something about it.

      • Re: (Score:2, Interesting)

        by Anonymous Coward

        much more than decades, It started with Semmelweis in the 1840s he was unable to convince doctors and eventually died in an asylum

      • It was an issue 20 years ago; the literature on this goes back decades, and none of the attempts to fix it have worked. This is one of the main causes of deaths in hospitals, and it's high time hospitals do something about it.

        I assume that it's an issue that gets slightly more play now because we are(unfortunately) on the downswing in terms of antibiotic efficacy.

        Sanitation has always been better(and probably cheaper and less risky, in terms of morbidity/mortality and extended hospital stays); but the golden age of antibiotics was probably the high point for being able to fix sanitary fuck-ups after you've already committed them. Alas, we appear to be leaving that golden age, at least until somebody comes up with a clever new st

        • Superbugs have nothing to do with it; if anything, they result in higher revenues to hospitals. The real reason is in the article: Medicare won't pay for the treatment of hospital infections anymore.

      • You're a libertarian. Why should hospitals do something about it if they make money regardless. If their profit is increased by enforcing certain sanitation regimes, they should do it. If their profit isn't increased they shouldn't bother. Right?

        Now you might suggest that it IS more profitable to do the sanitation thing right. But do you have any data to show that. What if hospitals lose money that way, but it's healthier for patients. The hospital's bottom line should be the priority, right?

        • No silly, it's the INSURANCE company's bottom line. Hospitals are the front men.
          • Well the insurance company's bottom line would decide what they request/contract hospitals to do. But the hospital's bottom line that would decide whether they do it.

            And patents would choose which hospital to use based on whether they got infected last time. ... in the libertarian (anarcho-capitalist) utopia.

        • Now you might suggest that it IS more profitable to do the sanitation thing right. But do you have any data to show that. What if hospitals lose money that way, but it's healthier for patients.

          The evidence is right in the article: hospitals institute these measures because their customers refuse to pay or go elsewhere if they don't; no government regulation was needed. That's the way a free market is supposed to work.

          The problem here is that the "customer" is itself a government-established monopoly that pe

    • But... hang on a bit... how come 20 years ago this wasn't an issue?

      20 years ago hospitals could hand out antibiotics like candy to deal with bacterial infections. So they got complacent. Now they are suffering the consequences in the form of antibiotic-resistant bacteria.

      • 20 years ago hospitals could hand out antibiotics like candy to deal with bacterial infections.

        You seem to be implying that just prescribing antibiotics solved the problem 20 years ago. Not true. This was every bit as big a problem 20 years ago. The only difference was that we didn't pay as much attention to the problem back then. Sure there are some new complications relating to antibiotic resistance now but that was part of the equation back then too. The problem is one of prevention, not treatment. No amount of antibiotics can solve the problem and even if they could, prevention is MUCH chea

    • ... complaints about dry skin, .... the tedium of hand washing

      Reminds me of a workplace I worked at last year. Large open-plan office containing a lot of marketing types (seems they select for good-looking women) and some IT contractors like I was. The bathroom had this poster over the basin about how to properly wash your hands (photos with about a dozen steps to follow). (Obviously supplied for free by the soap supplier, but quite incongruous in a non-med environment.)

      However, once you where finished washing, you had to pull open the bathroom door by a fairly greas

      • However, once you where finished washing, you had to pull open the bathroom door by a fairly greasy/grimy handle.... Made me glad to be able to knee the door open when entering, just before I was about to handle my privates.

        I typically use a paper towel to open the door and then throw it in the nearest trash receptacle afterwards. If the company doesn't provide them you can of course keep some napkins in your desk for the purpose. A tad OCD I'll admit but I know a lot of doctors who recommend the practice. Of course a better solution is to design entrances and exits that don't require touching a door like you see in modern airports these days. The less I have to touch in a public space the better.

        • A tad OCD I'll admit

          ... Or one could just hang around inside until the next user entered, then quickly get a foot in the door. Especially considering the scarcity of paper towels and/or receptacles, and the abundance of coffee :-)

          Reminds me that the women's door was completely removed, ostensibly for repairs.

    • Why? TFA

      One puzzle is why health care workers are so bad at it. Among the explanations studies have offered are complaints about dry skin, the pressures of an emergency environment, the tedium of hand washing and resistance to authority (doctors, who have the most authority, tend to be the most resistant, studies have found).

      But... hang on a bit... how come 20 years ago this wasn't an issue?

      It was. The first thing you should ask anyone getting ready to examine you when in the hospital is "Did you sanitize your hands?"

    • But... hang on a bit... how come 20 years ago this wasn't an issue?

      It WAS an issue 20 years ago. This has been a huge issue for a long time. It also turns out to be a shockingly difficult problem to solve. I've actually worked in an infection control department (about 10 years ago) at a hospital and seen first hand the difficulty they had in getting people to take basic hygiene measures to control hospital transmitted infections. Part of the problem is economic, part is attention, part is habits, part is social, part is work process design. Kind of like spam there see

    • Comment removed based on user account deletion
      • In places which care about your health, hand washing and ready availability of sinks for same are the law.

        In California, everyone now has to be a certified food handler to work in the kitchen, and about time, too. I'd like to see a law mandating that the health report be posted in the front windows...

    • But... hang on a bit... how come 20 years ago this wasn't an issue?

      Probably because 20 years ago you were young enough not to be worried about this stuff. Everybody's got a period in their minds when the problems we had today weren't such a big deal. That period is their childhood, when, for almost everybody, someone else worried about the problems for them.

  • by girlintraining ( 1395911 ) on Thursday May 30, 2013 @02:08AM (#43857949)

    You're Cube Man #3,948 and every day, for 8 hours straight, you watch these TV feeds. It all looks the same. There is no audio. There is nothing interesting happened. Whenever you see someone wash their hands, you push a button.

    Pop quiz: How long before you're bored senseless and start making mistakes... or not caring?

    Psychology tells us that repetition and boredom leads to mistakes. This system is a band-aid, it does nothing to address the environmental conditions that are causing the behavior -- those are what need to be tweaked. You cannot make lasting changes to a person's behavior through threats, manipulation, guilt, and shame. Temporary, yes. But it wears off, and you're left with the situation of having to increase the level of abuse repeatedly, creating a vicious cycle that demoralizes people and makes them resentful.

    Is that really the psychological state you want a guy whose job it is to cut people open and prescribe them powerful and potentially deadly medications? Come up with something better, people. This kind of social engineering has never been effective. The airline industry licked this problem a long time ago -- they're called checklists, copilots, training, and redesigning the environment and paying close attention to work loads. And the reason all of that was implimented is because the government got sick of corporations cutting corners on safety, training, and creating cultures of fear.

    More people now die in hospitals than plane crashes. I think if government regulation of the industry worked to reduce the risk of flight to such a low level that it has become the safest mode of transport, that we can at least make our hospitals achieve half of that success. 30% is pretty damn pathetic, guys.

    • You're Cube Man #3,948 and every day, for 8 hours straight, you watch these TV feeds. It all looks the same. There is no audio. There is nothing interesting happened. Whenever you see someone wash their hands, you push a button.

      Pop quiz: How long before you're bored senseless and start making mistakes... or not caring?

      How long before some management clown makes the number of button-pushes per hour a KPI for your job?

    • You mean, someone will actually watch those CCTV feeds in real time? That's odd.

    • by Belial6 ( 794905 )

      You cannot make lasting changes to a person's behavior through threats, manipulation, guilt, and shame.

      Whether it is a good idea or not doesn't change the fact that you most certainly can make lasting changes to a person's behavior through threats, manipulation, guilt, and shame. Given that a majority of the population has had lasting changes in behavior do to these things makes it strange that you would even suggest that it can't happen.

    • Just do this: http://en.wikipedia.org/wiki/Reamde [wikipedia.org]

    • You're Cube Man #3,948 and every day, for 8 hours straight, you watch these TV feeds. It all looks the same. There is no audio. There is nothing interesting happened. Whenever you see someone wash their hands, you push a button.

      Wrong solution. This is a job for the Mechanical Turk. 1c to watch a 60 sec video and press a button to say whether or not the person sanitized their hands. With a reference image/video to show to those who don't know what sanitizing hands means.

      That would cost 60c per hour of video. At that price you can have 3 or more different people do the same task in order to confirm the answer, and it still costs less than having an employee do it.

      And boredom isn't an issue. Once Turks get bored of that, they'll move onto a different task from someone else. ...Mind you, patent confidentiality might be an issue.

    • You cannot make lasting changes to a person's behavior through threats, manipulation, guilt, and shame. Temporary, yes. But it wears off, and you're left with the situation of having to increase the level of abuse repeatedly, creating a vicious cycle that demoralizes people and makes them resentful.

      What if you are able to instill the habit of hand washing that then continues even if the monitoring is stopped. You sound like you think they are deliberately deciding to not wash their hands. It's most likely something that slips their mind because they are busy. If they form a well established habit then they don't need to think about it anymore. They will do it on auto-pilot without thinking.

  • I'm picturing an xbox kinect-ish system that tracks each person entering, follows their movement and the movement of their limbs, and remembers if your hands got close enough to the sink / sanitiser. Then only if you head towards ICU and attempt to open the door, an alarm sounds so that your peers in the room notice, and a video recording is kept.

    • by qwijibo ( 101731 )

      Even easier - instead of washing hands or using alcohol based sanitizers constantly, causing the skin to dry out, crack and make the doctor/nurse more susceptible, make sure they wear new gloves with each patient. Switching gloves takes no more time than washing hands, and if there's enough different colors all over the place, it would be pretty obvious if one doctor saw 5 patients wearing blue, blue, blue blue and blue gloves. This also has the benefit that it's really easy to tie proximity card tracking

  • The NYT article notes that hospital workers wash their hands as little as 30 percent of the time that they interact with patients.

    Actually the hospital workers wash their hands as little as 30 percent of the time that they interact with patients if not encouraged to wash hands.

    The other issue is that every interaction with a patient does not necessitate washing of hands. For example, walking into a treatment room and stating "the doctor will be in in a minute" does not require washing of hands.

  • by SuperBanana ( 662181 ) on Thursday May 30, 2013 @02:36AM (#43858071)

    I can't stand the pillar the medical profession puts itself on. Let's run down the list of examples for how the medical profession doesn't give a shit about patients, shall we?

    • We're forced to be seen by inexperienced, sleep-deprived, overburdened, overworked trainees. We don't allow truckers to drive more than X hours in Y days and the medical profession has proven lack of sleep impacts mental abilities. But med student hours? Sky's the limit, and it's common knowledge that you're supposed to fake your timesheets now that hospitals "track" this and have "policies."
    • Medication errors cause 1.3 million injuries a year [fda.gov]. Let's be clear here: Dr. I-Swore-An-Oath apparently can't be bothered to slow down and PRINT CLEARLY on your prescription form.
    • Surgeons routinely fuck up "which leg" or "which eye." They're taught all sorts of anatomy, except they can't seem to figure out "left" versus "right"
    • Despite the fact that hospitals are increasingly a cesspool of MRSA and other diseases, we continue to cling to the idea that we should treat people with transmissible diseases in close proximity to others, instead of having doctors travel to the sick patients, treat them, disinfect, and move on to the next patient. Gee, what could possibly go wrong with concentrating sick and weak people in one area?
    • Despite the fact that hospitals are increasingly a cesspool of MRSA and other diseases, we continue to cling to the idea that we should treat people with transmissible diseases in close proximity to others, instead of having doctors travel to the sick patients, treat them, disinfect, and move on to the next patient. Gee, what could possibly go wrong with concentrating sick and weak people in one area?
      >

      This one makes sense for many reasons. A doctor in a hospital can see many more patients than a travelling doctor, so you need far less doctors. That is not just a money issue, it's also a manpower/education issue: you can't hire more doctors if there are no more doctors.

      Also bringing patients to a hospital means bringing patients close to a complete array of equipment, medication, and various other specialists that can quickly check on a patient when needed. Some diseases have symptoms that overlap, but re

    • by MMC Monster ( 602931 ) on Thursday May 30, 2013 @05:08AM (#43858573)

      I can't stand the pillar the medical profession puts itself on. Let's run down the list of examples for how the medical profession doesn't give a shit about patients, shall we?

      • We're forced to be seen by inexperienced, sleep-deprived, overburdened, overworked trainees. We don't allow truckers to drive more than X hours in Y days and the medical profession has proven lack of sleep impacts mental abilities. But med student hours? Sky's the limit, and it's common knowledge that you're supposed to fake your timesheets now that hospitals "track" this and have "policies."
      • Medication errors cause 1.3 million injuries a year [fda.gov]. Let's be clear here: Dr. I-Swore-An-Oath apparently can't be bothered to slow down and PRINT CLEARLY on your prescription form.
      • Surgeons routinely fuck up "which leg" or "which eye." They're taught all sorts of anatomy, except they can't seem to figure out "left" versus "right"
      • Despite the fact that hospitals are increasingly a cesspool of MRSA and other diseases, we continue to cling to the idea that we should treat people with transmissible diseases in close proximity to others, instead of having doctors travel to the sick patients, treat them, disinfect, and move on to the next patient. Gee, what could possibly go wrong with concentrating sick and weak people in one area?

      As a physician I'm quite interested in the subject. :-) Things have been bad in the past, but is getting better on all fronts. Let's take your issues one at a time:

      There's a cap placed on residency hours per week and hours in a row, now. Yes, it's sometimes broken, but it's a lot better than 20 years ago. And, no, it's not routine practice to fake your timesheets. Or at least where I trained ~15 years ago, and not in the training program I assist overseeing. That being said, in some subspecialty fellowships I wouldn't doubt that it's more common to do this -- But they do this to gain more experience as you may only get a once in a decade experience if you stay on call and extra 2 hours. Who would deprive themselves that?

      Penmanship is not taught in medical school. But electronic perscriptions are becoming more commonplace in the last few years (both on the outpatient and inpatient sides). And the last couple decades have brought on more responsibility of the patient to know what they are taking. The outpatient medication errors are the combined fault of the physician, the pharmacist, and the patient.

      I wouldn't say that anyone routinely operates on the wrong body part. But mistakes do happen. It's now standard of care to do a "time out" with the patient, nurse, and physician all in the operating room to agree on the patient's name, date of birth, and procedure to be performed before any sedation is administered or incisions are performed. But I once had a patient respond to a different name who expected to have the same procedure performed. Fortunately he was tripped up by the date of birth.

      As for washing hands, that's a culture change. My hospital has random people anonymously assigned to watch people enter and leave patient rooms to make sure we always wash in and out. (The people are people that work on the floors anyway.) A couple verbal warnings and suddenly everyone's compliant. No need for technology.

      And the younger generation of physicians are more humble. But that's also because they tread medicine as more of a job and less of a calling. I guess you can't get everything. :-(

      • by BlueBlade ( 123303 ) <mafortier@@@gmail...com> on Thursday May 30, 2013 @06:23AM (#43858885)

        Yeah, last time I had surgery, they wouldn't even lead me to any answer. It basically went :

        Doctor : Why are you here?
        Me : Surgery.
        Doctor : What kind?
        Me : Eye surgery to correct strabismus.
        Doctor : Which eye?
        Me : Left.

        They didn't just read stuff asking me to confirm it, I actually had to give them the information. I assume this way there's much less risk of a patient just confirming all the surgeon's questions.

    • Surgeons routinely fuck up "which leg" or "which eye."

      I was knocked off my bike, and had a big tear in the flesh of my right elbow, which needed cleaning and stitching up. Despite the fact that it would have been impossible for the surgeon to get the wrong arm, in pre-op they drew a big arrow with a permanent marker towards the injury. Because that is procedure.

      So I think procedure has mostly cleared up this source of error now. And if there's a mistake about where the arrow is drawn, it happens in pre-op, not in surgery. And for things as obvious as a leg or

  • Many, many studies have shown that this type of method is less effective than proper training and motivation.
    Would be better to find out why the people are not washing their hands, and fix that problem.
    Lack of knowledge, facilities?

    Here's an article about a better way to do it; looking at the entire system and finding ways to make getting good hygiene simple and faster.
    (OK, it's from a hand-dryer company, but still illustrative of the approach.)
    http://www.exceldryer.com/presskit/CaseStudy-NMH.php [exceldryer.com]

  • Is there a doctor in the house?

  • Give each a pass card that's charged at a wash station, the charge is only good for 30 minutes or so. Don't let them do stuff without a charged card. Put an led on it to show its charge level.

    Or it can be passive with an RFID that gets logged when they wash their hands, then hold them accountable.

  • I always found it rather strange that bacterial infections could spread so easily in a "sanitary" environment like a hospital. Bacteria can spread through the air, i.e. by someone sneezing and someone else inhaling it, but contact (touching surfaces containing the bacteria) is the most common method of transmission.

    When the hospital staph only wash their hands 30% of the time when they interact with patients, it's no wonder that this crap can spread so easily.

    It's ridiculous that something which should be

    • I always found it rather strange that bacterial infections could spread so easily in a "sanitary" environment like a hospital.

      Being full of sick people, hospitals are not all that sanitary (not really a joke).

    • When the hospital staph

      Hilariously topical malapropism.

  • Feeds from the video camera are transmitted to India, where workers there check to make sure staff are washing their hands.

    Offshoring of hand sanitation with soap monitoring... The new little "bubble".

  • This solution is absolutely retarded. All you need to detect washing of hands is a cheap inertial reference sensor on a little tag worn on the upper body. A three-axis accelerometer and a three-axis angular velocity sensor is it. The change in posture and the sways propagating to the upper body are quite a distinctive signature, especially when you couple it with the signature of walking to the sink, and all the other things that are known to happen when you use a particular sink. You could probably tell wh

  • That has got to be the stupidest solution to the problem that anyone could imagine. Was this the result of some drunken contest?

    As a survivor of childhood cancer, my wife has been in many, many hospitals. Most are very good with basic hand washing. Most have sanitizer dispensers near the door to the room, inside the room and in the hall. But one hospital in particular stands out in my memory as having employees that seldom washed their hands. It appeared to be a hospital-wide problem as they did not h

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