Aglassis writes "NASA investigators have determined that a software update performed in June of 2006 may have doomed the 10-year-old spacecraft. Apparently the software error caused the solar arrays to drive against a mechanical stop which then forced the spacecraft into safe mode. Unfortunately, after that the spacecraft's radiator was pointed at the sun which overheated the battery and destroyed it. Contact was lost with the Mars Global Surveyor spacecraft in November 2006. NASA will form an internal review board to determine formally the cause of the loss of the spacecraft and what remedial actions are needed for future missions."
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