Please create an account to participate in the Slashdot moderation system

 



Forgot your password?
typodupeerror
Get HideMyAss! VPN, PC Mag's Top 10 VPNs of 2016 for 55% off for a Limited Time ×
Cloud

Submission + - Rackspace Drops Whitelabel Cloud Tech Support (rackspace.com)

Gunfighter writes: On Tuesday, June 28th, 2011, Rackspace informed Cloud Sites PaaS resellers that Rackspace will no longer offer white label tech support to end users. This announcement surprised Cloud Sites resellers as it was given with no advanced notice or warning. Optionally available at $3.00 USD / month per client customer, the white label support solution offered Cloud Sites resellers affordable 24x7 support to provide their customers. Although not mentioned in the accompanying blog post, the email from Product Line Leader Josh Odom states "Supporting the non-primary customer causes confusion, and our ability to properly support resellers' customers is limited since we don't have access to their billing information, or to resellers' company policies."
This discussion was created for logged-in users only, but now has been archived. No new comments can be posted.

Rackspace Drops Whitelabel Cloud Tech Support

Comments Filter:

If you think the system is working, ask someone who's waiting for a prompt.

Working...